012 111 0111 info@hdtelecoms.co.za

3CX communications system

LIVE CHAT SOLUTION. UNLIMITED AGENTS

Statistics show more than half of all customers prefer to chat with someone in real-time! Installing a live chat solution on your website will not only improve customer satisfaction, it will also increase your lead conversions. But what if a query becomes too hard to handle over chat? Enter 3CX Live Chat. By integrating live chat with our phone system, website visitors can chat with agents in real time, and can switch to a live call or video call in a single click – with no dialling of phone numbers. That same agent can answer immediately from their 3CX web client or mobile app. How’s that for customer service? What’s more you get to keep all your communication on one platform, including chats coming through your business Facebook page and business sms. Watch conversion rates and customer satisfaction skyrocket. Save on admin time, and monthly software subscriptions!

Turn visitors into conversions

Give visitors real-time advice as they browse your products/services.

Convert those new visitors into new leads in your CRM.

Plug & play with IP phones, gateways & SIP trunks.

Web conferencing, mobile apps, live chat included – no add-ons!

Go from live chat to live call!

Easy user management. Save countless hours of work.

Calls go via the browser – free for the customer and you.

Service customers – resolve support issues faster.

 Lower contact barriers – no need to dial a number.

One system for live chat,
calls, messages

 Avoid administering and learning a separate live chat system

Available for WordPressDrupalJoomlaWix & Weebly.

Includes Facebook & SMS messaging integration.

Identify existing customers and bring up their contact record.

Answer messages
in a timely manner

Assign chat messages to a group automatically.

Interface allows queue based group handling of chats.

Tickets can be assigned to the first user that responds to the chat.

 Ticket responses monitored and archived centrally

Free for 1 year phone system & live chat included

 Create unlimited user accounts – no per user licensing.

 Scales with your growing customer base – no cap on chats.

Respond to live chats remotely using 3CX mobile apps.

One simple license covers chat, voice, video and more!